Good service
I have been with Bantam Home and Energy for just under three years now and I have no complaints, deliveries are made while there is a reasonable amount of fuel in my tanks, the prices are fair, and the staff I have had contact with have been quite professional. They now have me on automatic fill with a level monitor hooked right to the gauge on the tank to guarantee I don't run out of fuel. The piece of mind alone I get from this company makes them one of the best places I have ever dealt with.
Called at 2am because I ran out of heating oil and my old company "hook and ladder" couldn't deliver I set up an account and had heat less than an hour later
Worst customer service of my life. They never answer phone calls or emails. Outrageously rude people
I have never had a more disappointing experience in my life. These people are simply awful. We built a brand new house and contracted them to install what we were told was the top of the line system. They sold us a Lennox system, that they had no clue how to install or service. Three years later, we are replacing our entire furnace and AC. Our house had 0% humidity. It was so bad our children's noses were bleeding daily. We reached out to them several times to remedy the issue and no one could solve this problem. The owner, Pete even came to our house and validated our concerns, but offered no reasonable solutions. We continued to try contact them, but were ignored. They left us high and dry. We finally gave up hope and contracted another HVAC company, who informed us the system was grossly inadequate for our home. He found several errors on Bantam's end, and because the system was not made to work for our home, the only thing we could do was replace the entire HVAC system. Now we have a furnace from bantam that we've wasted 30k on, and is useless. Thankfully our new company was able to fix everything. As far as I'm concerned, Bantam should buy back this piece of garbage they sold us for what we paid.
Bantamwesson is a US Plumber based in Litchfield, Connecticut. Bantamwesson is located at 99 Bantam Lake Rd, Bantam, CT 06750, USA.
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